| Project Details | |
| Project Code | JWA143 |
| Title | Bug Tracking System - Java Project |
| Project Type | Java Web Application |
| Front End | Eclipse |
| Back End | Oracle |
| Project Cost |  |
ABSTRACT
The system deals with providing online support to the people who are facing problems with various software technologies. Problems with the current system there is a communication gap between the customer and the organizations. People generally don’t know the name of the sites of all Organizations to post their problem. Customer usually face some problem while posting the bugs occurred in different software as they have to post their bugs to different sites individually there is no surety of quick response from the organization .Few organizations may not be interested in responding to the customer problems .So in order to overcome all these limitations and to meet all their requirements, the current process is replaced with this application.
The proposed system will provide facilities for ADMINISTRATOR, MANAGER, TECHNICAL PERSON and CUSTOMER. Administrator can update the details of anyone on their demand. Manager can view the bugs posted by the customers. Manager checks the status of his technical persons and finally observe the feedback of the customers. Technical person can view the bugs assigned to him by his manager. He provides a suitable solution for the specific bug. He has to also update the present status of the bug Customer ports the bugs to the manager. Customer can view the solution to his bugs & thereafter can send a feedback for his solution.
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