| Project Details | |
| Project Code | DWA117 |
| Title | Customer Query Tracker Project - ASP.NET (Online Customer Care System) |
| Project Type | ASP.NET Website |
| Front End | Microsoft Visual Studio 2008 (.Net 2008) |
| Back End | Microsoft SQL Server 2005 |
| Project Cost |  |
About the Project
This project is mainly used to track the queries of the customers in the organization and resolve the queries. This Project also sends the services to the customer to find out the customer satisfaction and employee performance. The system has a major problem in finding the product support and service activities that are undertaken by the employees. Once the products have installed at the client’s site, the cycle of warranty maintenance starts. To keep the customers in a proper chain of satisfaction the system needs the data to be organized in a proper relational way. The project is to maintain the relational communication among the project is to maintain this relational communication among the data, such that consistency, reliability and integrity can be achieved. The major technicality within the system lies in managing the coordination among the sales and service departments, which is the major hold upon the system to gain or achieve profits. This project is been divided into two modules. These are:1. Customer’s Module
2. Employee’s Module
Customer’s Module: The Customer’s Module is designed to provide the following services. Posting a Query:
Customers should be free to post their queries to the concern department.
The system must identify each query with an automatically generated Query Id, for future references. Survey Details:
Customers should be able to post the survey details on a department by simply selecting the department and post the survey details to the organization.
In survey details service the system provides the rate of satisfaction of the customer on a particular employee.
The rate of satisfaction can be known by giving ratings to the employee. Status
Customers should be allowed to check the status of their query, by using the unique Query Id provided by the system.
The system must display the answers along with the Query to the customer, after posting the query. Employee’s Module: In this Employee’s Module we have two services, which are Posted Queries:
The employees should be able to see the posted queries, which are posted by the customers.
An employee can visit the queries posted to that department only.
The employee should post back the solution to the queries he has received.
An employee cannot only see his rating but also rating of other employees who are working in other departments. Survey:
The employees should be able to see the survey details posted by the customers.
He can able to see the survey details of all the departments.
This system should also provide registration of new customers for the organization.
The customers should be able to see the frequently asked question asked by the customers. A password protection with secure mode option is provided to guard from un-authorized access to database. 1. Features:
The Customers should be free to post their queries to the concern department.
The Customers should be able to post the survey details on a department by simply selecting.
The Customers should be allowed to check the status of their query, by using the unique Query Id provided by the system.
The employees should be able to see the posted queries, which are posted by the Customers.
The Employee can visit the queries posted to that department only.
The employee should post back the solution to the queries he has received.
An employee cannot only see his rating but also rating of other employees who are working in other departments.
The employees should be able to see the survey details posted by the customers.
This system should also provide registration of new customers for the organization.
The customers should be able to see the frequently asked question asked by the customers.
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